Frequently Asked Questions

Account Information

How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.

2. Click Submit.

3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

My Order

How do purchase my order on the site? To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.

2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.

3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you proceed your payment.

4. You’ll need to confirm your shipping address on the “Shipping Address” page and click “next” button.

5. From here, you need to select your shipping methods and click “next” button.

6. Next you’ll need to choose your payment method then click “next” button.

7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.

8. Click “Confirm Order” to complete the order.

Can I cancel an existing order that have been made?

Yes, only if the order is still on pending status. Please send an email to our customers service email at hello@anbotstore.comwith the message title “Request to cancel order” in order to inform us about the cancellation order. Orders that are in shipping or shipped will not be cancel.

Shipping

How long does the delivery usually takes?

Delivery usually will takes about 3 to 4 working days

Payment Method

Payment

Prices are quoted in Malaysian Ringgit. ANBOT OUTDOORS SDN BHD reserves the right to make price changes prior to an order placed by you. All items follow ANBOT OUTDOORS SDN BHD pricing unless otherwise stated in promotion or Gifts With Purchase. ANBOT OUTDOORS SDN BHD reserves the right to cancel or not move to process your order if the product(s) ordered is discontinued or out of stock; order does not meet the order criteria set above on pricing; order was made during web maintenance and caused by a system glitch.

What payment methods do you accept?

When placing an order on anbotstore.com, only one payment option may be used per transactional order.

ACCEPTED PAYMENT METHODS:

Card Payment - GPay, Visa/MasterCard

Online Banking - FPX (Maybank, CIMB, Hong Leong, Public Bank, RHB, Bank Islam, AmBank, Affin Bank, Alliance Bank, Bank Simpanan Nasional, Bank Rakyat, OCBC, UOB, Standard Chartered Bank, Bank Muamalat, Kuwait Finance House)

e-Wallet - Boost, MAE by Maybank2U, DuitNOW QR, Touch 'n Go eWallet, GrabPay, ShopeePay

Cash Payment - Cash 7-Eleven

Atome PayLater - 3 easy payments, 0% interest

Paying by ATOME allows debit/credit card users to turn one payment into 3 interest-free instalments. No minimum spend required. Payments will be split into 3 interest-free instalments over 60 days

*All prices are shown in, and processed in Ringgit Malaysia.

ADDITIONAL PAYMENT DETAILS:

Only one payment option can be used on a anbotstore.com

All cards are charged immediately upon placement of a successful order. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Purchases made with a payment method that is drawn on an international bank will be subject to applicable currency exchange rates. These rates fluctuate constantly. Please contact your financial institution for more details.

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